Salary: $50,000 to $55,000
Type: Full-time, on-site
Status: Open role, existing vacancy
About our client
Our client is a privately owned consulting engineering firm headquartered in Winnipeg, delivering planning, design and contract administration for local and national projects. They have an active, open-door ownership group, a collaborative team, and a real commitment to helping people grow their careers.
About the role
Our client is looking for a motivated IT Support Technician to provide friendly, frontline support to their staff. This is a great fit for an early-career IT professional who enjoys helping people, solving everyday hardware and software problems, and learning new systems in a professional office environment.
What you'll do
- Provide friendly, timely frontline IT support to office and remote staff
- Help with Windows 10/11, Microsoft Office, email and common business applications
- Handle account access, password resets and login issues
- Troubleshoot hardware, printers, scanners, monitors, docking stations and connectivity
- Set up workstations, laptops, monitors, phones and other office equipment
- Prepare equipment and support new hires with IT onboarding on their first day
- Log, prioritize, update and close tickets in the service desk system
- Escalate complex issues to the IT Manager when needed
- Keep clear notes, troubleshooting steps and user support documentation
- Follow IT procedures and suggest improvements to day-to-day support
What you bring
- Education, training or equivalent experience in IT, computer systems or technical support
- Entry-level experience in user support or customer service; 1 to 2 years of frontline IT support is an asset
- Working knowledge of Windows 10/11, Microsoft Office, email, printers and workstation hardware
- Familiarity with ticketing systems or ITIL-based service desk practices is an asset
- Patience and the ability to explain technical steps clearly to non-technical people
- Strong communication skills and attention to detail in ticket notes and follow-up
- A professional, customer-service focused approach
- Comfort working both independently and as part of a team
This posting is for an existing vacancy. Our client is an equal opportunity employer and welcomes applications from candidates with disabilities. Accommodations are available at every stage of the recruitment process; just let us know.